Responsible Gambling at Supraplay Casino

We are committed to safer gambling and to keeping play under control. Our priority is player safety: we provide clear tools, proactive checks and easy access to support so customers can manage their account activity and step away whenever they need to. This page explains the protections we offer and how to get help.

Player protection principles

We believe gambling should be fun and controlled. We monitor activity patterns and may ask for identity verification where needed to protect accounts and prevent underage play. If we identify risky behaviour we may contact the player, apply temporary restrictions or require additional checks to keep the account secure.

Activity-control tools

We offer a range of tools you can use at any time to control how you play. These include deposit controls, loss limits, wagering limits, session limits and account breaks. You can set limits in your account area or contact our support team to get help setting them up.

Deposit limits

Set daily, weekly and monthly deposit limits to control how much money can be added to your account. Reductions take effect immediately. Increases require confirmation and may only take effect after the current limit period expires, to help prevent impulsive changes.

Loss limits

Loss limits let you cap the amount you can lose over a chosen period. Where applicable, loss calculations may be based on deposited funds. Use these limits to keep wagering aligned with your budget.

Time limits and session controls

Session limits automatically log you out after a chosen duration. You can also take short account breaks to prevent deposits and participation in promotions while still being able to withdraw any remaining balance. These options are available in your account settings.

Self-exclusion and account breaks

If you need a longer break you can choose fixed-period self-exclusion or indefinite exclusion. Self-exclusion disables account access and promotional offers for the selected period. To request permanent account closure or to withdraw funds during exclusion, contact our support team via live chat or the Help section.

Recognising signs of problem gambling

Warning signs include chasing losses, gambling more than planned, hiding activity from friends or family, skipping obligations to gamble and feeling unable to stop. Noticing any of these signs is a prompt to use limits or seek support.

Tips for staying in control

Set realistic deposit and loss limits, use session time-outs, only gamble with money you can afford to lose and avoid chasing losses. Regularly review your account activity and consider taking a break if gambling interferes with daily life or finances.

Professional help and support organisations

If you need additional support, organisations such as GamCare, Gamblers Anonymous and Gambling Therapy provide confidential advice and treatment options. You can also reach our support team via live chat or the Help section in your account for guidance on using our safer-gambling tools.